岗位职责:

Respoibilities:

1，Identify customer needs and interpret UFH information to the customer’s level of compreheion.

2， Present a professional and courteous image to represent customer-focused UFH standards.

3，Use proactive listening skills and probing techniques to better undetand the custome’ pepectives, behavio, and motivatio.

4，Balance quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of custome.

5，A CCS must collect accurate customer information and can input into system accurately.

6，Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.

岗位职责：

1．识别客户需求，从专业的客服角度提供给客户准确的信息；

2．具备客服专业性和礼貌的形象能体现和睦家以客户为中心的标准；

3．具备积极主动的倾听能力和问询技巧，能更好地理解客户的观点、行为和动机；

4．即便是在业务高峰期，也可以保证服务的质量和数量；

5．客服专员必须准确的收集客户信息，并正确地录入系统；

6．面对超出既定的任务和绩效标准时，能展示出积极的工作态度。

任职资格:

Requirements:

1，Diploma degree or above, no major requirement.

2，Relevant customer care experience or hospital experience is preference; daily communication in English is preference.

3，Above 4 days working in each week for inter (can trafer to regular staff after graduation).

4，Good communication skill, can work under stress, respoible, active to learn.

要求：

1，大专以上学历，专业不限；

2，有相关客服中心经历及医院工作经历优先，英文能做日常沟通者优先；

3，实习生每周实习4天以上（毕业后可转正）；

4，良好的沟通能力、抗压能力，具有责任心，乐于学习。