Respoibilities

岗位职责：

Customer Quality Respoe Process 客户质量反应流程

Builds, trai, and manages customer quality team, establishes the quick respoe process of customer quality service

组建、培训、管理客户现场服务队伍、制定客户现场服务的快速响应流程

Supports for new program trial run assembly in customer plant

新项目客户样件在客户现场试装时的支持

Be respoible for regular investigation of customer satisfaction and driving for improvement of related problems

客户满意度的定期调查、并推进相关问题的改进

Quality Problems Analysis and settlement质量问题的分析和解决

Be respoible for analysis of warranty issues, customer plant issues, execution of cotraint actio, and feedback to internal

客户现场问题的初步分析、遏制措施的执行，向内部进行问题反馈

Tracks for result of problem solving in customer plant

对问题改进后在客户现场的效果追踪

Be respoible for regular investigation of customer satisfaction and driving for improvement of related problems

客户满意度的定期调查、并推进相关问题的改进

Collects data related to RPPM and CPPM

RPPM、CPPM指标的数据收集

Customer Discipline Compliances遵守客户纪律

Complies with customer discipline and safety policy, maintai company image and interests.

遵守客户的有关纪律及安全规程，维护公司形象和利益

Continuous Improvement 持续改进

Improves Customer Quality Engineering competitiveness and customer satisfaction by driving continuous improvement activities and ipiring innovatio of ingenious products, services, solutio and processes

通过推动持续改进活动和鼓励创新产品、服务、解决方案和流程，提高质量部门的竞争力和客户满意度

Competency Requirements

能力要求：

Bachelor’s Degree or above, major in Mechanical, Engineering or related field preferred.本科或以上学历，机械、工程和相关专业优先

3-5 yea work experience in quality related function, automotive industry experience preferred. 3-5年质量工作经验，汽车行业优先。

Quality system knowledge (TS16949, control plan, FMEA, SPC, MSA, PPAP, Customer Specific System Request, etc.）质量体系知识（TS16949, 控制计划，FMEA, SPC, MSA, PPAP, 客户指定系统需求等）