Customer Engineer Manager IV, Dalian

Key Respoibilities

1.Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and puues service agreement business in conjunction with marketing and sales.

2.Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintai DSO according to goal. Manages systems start up and warranty cost under reserve.

3.Eures customer satisfaction with Company service and system performance.

4.Interviews, hires, and trai customer enginee as necessary to support regional business.

5.Eures employee satisfaction through:

- communication of business progress and all related action.

- setting goals and controlling achievements.

- establishing training and career development pla.

Eures the appropriate safety practices among customer enginee. Develop CE skills. Spots and develops managerial/other specialist talent. Eures employee satisfaction through:

6.Escalates system dow according to valid escalation procedure, to eure earliest possible return to service. Reports in a timely and accurate manner as required.

7.Achieves guaranteed up time and other paramete as sold to custome.

8.Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance

- empower the work force

Functional Knowledge

?Demotrates in-depth undetanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

?Applies undetanding of the industry and how own area contributes to the achievement of objectives

Leadehip

?Manages a generally homogeneous team; adapts pla and priorities to meet service and/or operational challenges

Problem Solving

?Identifies and resolves technical, operational and organizational problems

Impact

?Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

?Guided by policies and resource requirements within business unit, department or sub-function

Interpeonal Skills

?Guides, influences and peuades othe internally in related areas or externally

Education

?Bachelor's Degree

?7 - 10 Yea of Experience

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