公司简介：

在华美资独资公司：专业致力于汽车行业公共关系服务的美资跨国集团，

在全球12个国家24个地区(北美区 ,欧洲区, 亚太区)开展战略合作伙伴业务。

工作地点：

浦东- 秀沿路上南路 (世纪大道地铁站提供班车服务）

公司注重员工的发展及培训需求：为员工制定个人发展规划，并提供多样培训项目。

期待您的加入！

具体岗位介绍如下：

Position Summary

Leads coaches and manages the team, client relatiohip management, manages operational delivery and KPI’s.

Main duties and respoibilities:

· Provide overall leadehip and direction to the guest services team euring all SLAs and KPIs are met

· Work closely with the team of guides to demotrate exceptional customer service on a daily basis

· Involved in all aspects of the daily running of the team, interacting with key use to gain feedback to make process improvements and enhancements to the system

· Communicate and generate enthusiasm and commitment for a positive work environment that foste team performance

· Manage appraisals, corrective actio and peonal development of direct reports to eure objectives and KPIs are met

· Work in partnehip with the Client to eure undetanding and interpreting the Client’s vision, euring objectives reflect those of the Client and Percepta

· Drive continuous improvement, euring ways of working are continuously driven towards achieving strong results.

Skills required:

· Educated to degree level, HND or NVQ equivalent in Marketing, Communicatio or Public Relatio or related field, and relevant work experience gained in these secto.

· Adaptable and relates well to all types of people and possesses the ability to work across all levels of an organisation.

· Able to build cotructive, trust based effective relatiohips. Uses diplomacy and tact. Diffuses high-teion situatio comfortably.

· Communicates concisely and clearly both verbally and in written form.

· Possesses strong ability to influence & exert tactful influence.

· People focused with demotrable track record of excellent customer service continually motivating the team to develop new skills and drive improved results

· Presents a professional and polished yet friendly image.

· Active listener who is comfortable going off script in order to solve coumer issues

· Embraces problems and sees them as an opportunity to learn and grow. A relentless and veatile learner who is open to change.

· Ability to quickly analyse problems, experiment and eagerly find solutio.

· Great people leader - excels at fostering and encouraging a strong team environment which motivates and excites the team to strive for excellence.

· Makes decisio in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make both quick and high quality decisio based upon a mixture of analysis, wisdom, experience, and judgment.

· Savvy with the use of technology, software, and social media applicatio (Facebook, Twitter, Itagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

Other

Five yea experience in customer care, experience within a CRC environment advantageous.

Speak & write fluently English