在华美资独资公司：专业致力于汽车行业公共关系服务的美资跨国集团，

在全球12个国家24个地区(北美区 ,欧洲区, 亚太区)开展战略合作伙伴业务。

工作地点：

浦东-上南路秀沿路

Respoibilities

Provide an exceptional client experience in every interaction.

Provide iightful advice and direct support to membe in need.

Diagnoses of issues and provide resolution with teaching and guidance. ？ Partne with legacy App owne for troubleshooting and resolution. ？ Handles escalated issues and complex inquiries from the Guides.

Problem solves with ease and to provide swift resolution. ？

Mentoring Guides as a subject matter expert allowing for development and team building among the group.

Continuous refocus of teams to provide a quality experience for each member. Researches and resolves billing or payment issues.

Ow the member experience from the very beginning to the end.

Identifies and presents out of the box ideas and changes to Leade through key metrics, including member and employee feedback to eure this program is second to none.

Education

Associates Degree along with equivalent position related experience required.Bachelor’s degree preferred.

Communicatio, Public Relatio, Marketing, or related field of study preferred.

Experience

Minimum 3-5 yea’ experience in training, public relatio, public affai, sales, marketing, customer service, or any combination thereof. ？

1 to 3 yea of experience in an in-peon or retail customer relation experience preferred. ？

A passion for at least one of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.

Exceptional customer service

Automotive Industry

Cutting edge technology

Skills

Communication o Excellent communication skills – both verbal and written word ？

Passionate and confident over the phone or on video chat ？

Comfortable with twitter, email, text, or any written form Savvy and demotrate creative solutio

Present a professional and polished yet friendly

Ability to sway the opinion of othe through verbal and/or written correspondence

Ability to diagnose issues quickly and resolve with patience and empathy Demotrated ability to interject peonality into written content without crossing professional boundaries ？

Lives the program’s values and demotrates these when dealing with coume and internal colleagues ？

Eager to work in a positive team environment where everyone pushes each other to work to a high standard and perform to the best of their ability in order to delight their clients ？

Strong customer service, interpeonal and relatiohip-building skills ？ Ability to provide SME experience to fellow colleagues ？

Savvy with the use of technology, software, and social media applicatio (Facebook, Twitter, Itagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.