Respoibilities岗位职责：

1.Customer order management and its quality tracking as well as improvement客户订单管理及质量跟踪和改进

2.Customer complaints management and eure the customer problem and requirement to be solved and satisfied客户投诉管理及确保解决并满足客户的问题和要求

3.Share respoibility with Sales Dept. to make sure customer prices in customer orde are aligned with master purchase agreements与销售部门共同负责确保客户订单价格与主采购协议一致

4.Share respoibility with logistics, Sales to reduce packed on hold to assist in improving inventory tur与物流、销售共同负责通过减少包装来协助提高库存周转次数

5.Seitive of customer’s forecast, conduct internal activities and arrange shipment accordingly to make

Customer satisfaction客户预测的敏感性，开展内部活动并安排装货从而使客户满意

6.Monitoring on invoices and follow account receivable status监控发票并注意应付账款的情况

7.Focus on project custome’ orde releasing, complaints etc, and eure to be solved and contently关注计划客户订单的释放、投诉等，确保得到满意的解决

8. Other jobs assigned by supervisor 主管分配的其他工作

Requirement要求：

1.Junior college or above大专或以上学历

2.2 yea or above customer service experience 2年以上客户服务经验

3.Prefer automobile aftermarket knowledge 喜爱汽车售后市场知识

4.Be familiar with Oracle operation knowledge熟悉Oracle操作知识

5.Basic business administration skills and logical see with knowledge of product line information基本业务管理技能并了解产品线知识信息

6.Recognize the need for prompt respoe to custome及时响应客户需求的认识

7.Be excellent computer skill 熟悉计算机技能

8.Work under pressure 能在压力下工作

9.Creativity, look for new and innovative ways to improve customer satisfaction创新力，寻找新的创新方式提高客户满意度

10.See of respoibility and patience 拥有责任心和耐心