岗位职责:

5险1金，附加商业医疗保险，20天带薪年休假，每周工作40小时；高端医疗行业，发展前景良好。

******要求日语口语及书面语均优秀，一定的英文能力。******

Core duties:

?Provide excellent services in greeting custome.

?Direct patients in the right direction, escort patients as much as possible

?Explain services to patients

?Promote the hospital and its services

?Interact with patients with any issue, awer patient inquiries and assist patient when required with any issue,

?Awer phone calls related to the patient services issues or help with any other requests (lab test results, medication refill, billing issues, medical record copies, etc)

?Assist in scheduling appointments including all satellite clinics

?Maintain a thorough knowledge of hospital charges/ discounts/ packages/ facilities/ special events etc.

?Assist patients by booking airline tickets, hotel rooms and providing patient and visito with local information they may request.

?Maintain good working relatio with all departments

?Eure that comments and complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied. Solicit assistance from the Patient Services Manager when needed.

?Identify VIP and regular patients and develop rapport to offer peonalized service

?Daily visit inpatients, rounding and assist on their needs

?Help inpatients to get any type of services desired (visa exteio, hair dresser, etc)

?Be alive to new ideas which could benefit the hospital and seek opportunities to continually improve patient service

?Attend meetings as required.

?Participate in the different initiatives going on in the hospital

?Flexibility take variety of shifts based on the department need

?Flexibility to be on call and work on weekends

?Assist patient services manager on projects and new initiatives

?Other tasks that are allotted by management.

任职资格:

?Excellent oral Japanese and written Japanese/日语口语及书面语均优秀

?College/Univeity or above.

?Two yea working experience in hospitality, customer service, patient care or related fields.

?Good English language ability

?Good inter-peonal skills

?Excellent communication skills

?Friendly and outgoing peonality

?Open mind and proactive thinking