Respoiblities:

1.Act as focal point for all quality related customer communicatio (internally and externally)

2.Work with custome to verify and undetand the device and system level issues

3.Address customer issues and update custome in a timely manner regarding to the status of the quality issues or enquires

4.Provide feedback to internal team regarding to custome demand on quality standard, expectation on product quality, and drive for continuous improvements

5.Prepare and update all necessary quality reports as required by custome

6.Manage the overall customer product return process for quality issues

7.Mange and coordinate customer audits

8.Work with plant quality team to improve quality management system based on customer audit results

9.Improve customer score card values to eure smooth business

Requirements:

1.5+ total yea in Quality, Manufacturing, or Engineering function

2.3+ yea in Customer Quality Engineering with Root Cause Failure Analysis knowledge and exemplary direct customer support skills

3.Strong analytical and problem solving skills

4.Knowledge of complex in electronics, electrical, or mechanical assemblies, prefer circuit protection technology

5.Knowledge of manufacturing principles and manufacturing engineering techniques

6.Working knowledge of quality tools including cause-and-effect diagram, check sheet, control chart, histogram, Pareto chart, scatter diagram, affinity diagram, tree diagram, control plan, and failure modes-and-effects analysis

7.Sound knowledge on ISO9000 / TS16949, automotive experience and exposure is added advantage

8.Proficient in MS Office suite

9.Able to interface effectively with associates and custome at all levels of the organization

10.Excellent verbal and written communication skills, able to provide quality interface at any level

11.Previous experience with multinational corporatio is an advantage

12.Good undetanding of and able to communicate in English. Knowledge in other language is an advantage

13.Team oriented and respoive

14.Be able to work under high pressure

15.Willing to travel exteively