Objectives:

Provide a high leadehip to manage the customer service team on line with the strategy of the company and client’s requirements.

Duties & Respoibilities:

- Manage and train the customer services executives

- To supervise and lead the customer team to guarantee a world class service to clients

- Collaborate closely with Sales to have a smooth project trafer to Customer Service

- In charge of invoicing and daily sales report

- Communicate with all departments to provide an efficient coordination of projects

- Handle the sales issues and client’s complaints.

- Contact the clients to undetand their needs or inquiry of company’s services

- Follow-up orde, from contract drafting till payment collection.

- Define the payment conditio for clients in liaison with Sales Manage and Financial Manager

- Establish clear and efficient internal process with other departments and client’s procedures.

- Participate to clients meeting, if needed

- Prepare weekly and monthly forecast of the test and certification activities

- Be the contact with other BV entities for follow up of global accounts

Skills and Requirements:

- Strong communication skills & coordination abilities.

- A good command of English in writing and speaking.

- Good team player and able to work in a fast-paced environment.

- Organizational and time management skills

- Proficiency with Windows, Word & Excel

Education & Experience:

- Univeity Degree in Marketing / Language.

- At least 3 yea customer service experience (in same field is a plus).