Introduction

Monitoring Department is respoible for the monitoring of Beijing clients’ indoor environment, including result analysis, and the adjustment, itallment and maintenance of monito.

Respoibilities

o 100% of monitoring assets are tracked and assigned to correct owner and eventually client

o Manage deployment, to include on-site validation, micro site customization, and customer training.

o Post-itallation support, to include troubleshooting, client support, scheduled and ad-hoc maintenance, and report generation as needed.

o Cotant process improvement -- always make everything better and more efficient

o Anticipate problems and offer recommendatio before I or other manage ask for them

o Good relatiohip with supported internal clients, good ability to handle clients’ complain

o Good relatiohip with own team

o Interface with development team, including attending weekly development meeting and gathering and prioritizing input from sales teams

Requirements

o Must be a local hire and currently located in either Suzhou, Beijing or Shanghai (or be willing to relocate)

o Able to search and read English technical data and itructio

o Friendly and inquisitive peonality; pay attention to detail; able to work independently

o Native Mandarin speaker with strong written English, able to write proposals and presentatio in English

o Proficient in Microsoft Word, Excel, and PowerPoint; experience using CAD a plus

o Fun, team-oriented, likes to learn and solve challenges

o Passion for making a difference and helping clients

工作介绍

Monitoring部门负责北京客户的环境监测，包括监测数据分析以及监测仪器校准、安装以及维护等。

工作内容

o负责监测仪器的售后技术服务、安装调试、应用技术指导等工作；

o熟练掌握仪器的应用知识,应用领域,发现并告诉客户使用此仪器能给客户的工作带来的帮助,解决客户提出的应用问题；

o受理客户投诉，并积极处理客户投诉；

o负责新设备引入与调试，定期作保养和维护；

o配合销售做所负责区域的仪器售前售后应用支持。

任职要求：

o能熟练查阅英文技术资料和产品说明书；

o能够独立解决现场问题；

o具备较强的语言表达能力、沟通能力、实践能力和分析、学习能力；性格开朗、团队合作、勤奋主动；

o熟悉仪器安装调试的相关流程，能对区域销售人员及客户进行应用技术指导、培训；

o能熟练使用计算机；

o英语听说读写熟练。