This position is concerned with representing the hotel management, and to liaise with guests about service and complaints in order to improve guest relatio.

?To investigate any guest complaicomments and coordinate with all other departments to eure complaints/comments are well look after.

?Must be thoroughly familiar with hotel procedures concerning reservatio, room assignments, baggage handling, housekeeping methods, restaurant and room charges, credit and security.

?To maintain a log book recording any unusual incidents, copy the log book to department heads concerned regarding guest service conditio or recommend changes in existing practices.

?To make public area ipectio so as to be thoroughly knowledgeable of the areas.

?Should be well veed in local city history, places of interest, shopping areas, theate etc. and provide custome with alert service.