1.To assist room controller peonally check all VIP rooms and eure top quality service is prov

2.To monitor customer feedback and advise management where necessary

ided

3.To observe and evaluate staff on a regular basis and assist them in any way possible.

4.To eure our custome receive a warm and hospitable welcome; a high level of customer service is coistently maintained

5.To monitor customer feedback and advise Front Office Manager when necessary make sure the Front Office Manager is kept fully aware of any relevant feedback from custome.

6.To eure a sale attitude is adopted in the team at all times and maintai an awareness of all sales opportunity within the hotel. To maximize traportation sales and revenue for the hotel. * And direct guests to the shuttle bus area.

7.Must be well veed in local city history, place of interest, shopping areas, theate, etc. offer a quick and efficient solution to the guests.