Job Description

1. Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre (VAC) which involves:

* Document scrutiny & verification for visa processing

* Maintaining & recording all application data in a timely and accurate manner

* Handling cash & bank related traactio if assigned

* Euring Overall Security of the VAC (Physical & Data)

* Euring all administration & logistics of passport delivery to coulate / applicant /logistics company etc.

2. Conduct regular Audits for all processes & implement all new process rollouts or changes

3. Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness.

4. Maintain adherence to the Service Level Agreements ’s for all processes and eure adherence to Standard Operating Procedures, manuals etc. without any deviation.

5. Eure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO pepective.

6. Eure delivery of Value Added Services optio and achievement of the VAS targets for the VAC

7. Liaise with various support functio to handle team related queries.

Minimum requirement

1. Graduate or Global Equivalent degree

2. 4 to 6 yea of experience in a Customer Service Industry preferably Hospitality Background / Call Centre Background

3. Mastery of English and Chinese/ knowledge of an additional language eg. Italian, Spanish , Portuguese would be very helpful

4. Experience in handling a team of people or process

5. Basic knowledge of Computer Skills

6. Excellent Interpeonal skills

7. Customer Orientation