Ocean Customer Service Support 海运客服

工作地点：广州市越秀区先烈中路69號东山广场23楼2307-2309室

- 熟悉物流/货代行业及运作。

- 良好的英语读写能力。（英语四级或以上）

- 个性成熟稳定，良好的沟通能力及技巧，具较高工作责任心及团队精神。

**无物流/货代相关行业经验者请勿扰。

Respoibilities:

- Monitoring daily operation to make sure SOP been followed

- Document verification

- All import documents will be checked to match data in system and match OD guideline

- Booking status follow up 21 days prior to ship date to eure on time booking

- Container utilization planning and monitoring

- Data integrity verification including item dimeion, G.W. verification with vendo and othe.

- Respoiveness to daily communication

- Hold weekly meeting with OD GSO to update both external issues and internal issues

- Seasonal PO follow up, including confirming cargo ready date and verifying booking status

- Correction action on re-occurring erro

- Proactive approach to communicate and resolve operatio problems

- Management level support for operational and strategic issues

- Internal training to undetand OD business requirement

- Support for OD new strategic initiatives

- 3PL system training and main contact window for Q&A

- Vendor performance improvement monthly or annual review and visit

- Ad-hoc report design and preparation

- Othe which are not included in above for business development