Supplier Relatiohip Agent

Unique opportunity to join a leading global provider of travel services

Location: Shanghai, China

Sector: Hotelbeds Group

Function: Operatio-SRC

Contract Terms: Permanent

Working hour(optional):

Tuesday-Saturday 06:00pm-01:30am

Tuesday-Saturday 01:30am-09:00am

Sunday-Thuday 06:00pm-01:30am

Sunday-Thuday 01:30am-09:00am

At a Glance:

To assist supplie and clients with any requirement, managing bookings according to Supplier Relatiohip Center standards, in order to cover and solve the needs of the clients in the most efficient way.

Main Respoibilities: To assist calls and e-mails from clients with any requirement regarding denied bookings: Mainly related to new cases of any denied service, not only booking but any contracted service in a booking.To reconfirm the maximum number of bookings euring that the client remai in the original hotel: In case that is not possible, to solve overbooking issues with clients and hotels negotiating conditio to eure the minimum cost for the companyTo follow up the existing cases and the new ones reconfirming bookings, controlling reservatio and cancellatio.

Candidate Profile: Minimum diploma holdetrong interpeonal skillsExcellent knowledge of English languageAdvance or excellent knowledge of any other Asian language other than native language is desirableStrong knowledge of Office Package usePrevious experience in Customer Service is desirablePrevious experience in the Travel Industry is desirable

What we offer: No.1 Global B2B Bedbank brings profound and profeessional advanced knowledge, operatio and technology;Attractive benefits on leave management, iurance; Office based in city centre with convenient traportation; Opportunity for self-development iide of company vertically and horizontally.