Objective: Arrange and coordinate customer service resources,manager the customer service team.

职位概要：安排和协调客户服务资源，管理客户服务团队。

Job Respoibility 岗位职责:

1.Establish a compreheive customer service strategy, formulate and organize the implementation of a complete internal process.

建立全面的客服工作战略，制定并组织实施完整的内务流程

2.Organize to analyze the customer satisfaction, make assessment for the completion status according to relevant system; be respoible for the working plan of the customer service team and carry out the plan accordingly.

组织分析客户满意度，并按有关制度对各项指标完成情况进行考核；负责拟定和实施客户服务团队的工作计划

3.According to customer needs, cooperate with regional sales to provide the right solution.

配合各区销售人员，根据客户需求，提供正确的服务处理方案

4.Coordinate all kinds of site conditio in service process,prevent and solve the resource coordination problems

协调服务过程中出现的各种情况，预防和解决服务中出现的资源协调问题

5.To manage the customer service team and lead the subordinates to complete various tasks

管理客户服务团队，带领下属完成各种任务

6.Be respoible for the communication with headquarter

负责与总部的沟通

7.Be respoible for the annual budget of the customer service team; To control the operation mode and cost

负责客户服务部门的年度预算；控制操作模式和成本

8.To hold the meeting regularly and to solve the problems raised by the custome and feedback the problems to the manufacture and the sales

定期举行会议，解决客户提出的问题，并讲问题反馈给制造和销售部门

9.To report the operation and management situation of the customer service team regularly to the company and be respoible for the internal management and coordination

定期向公司报告客户服务团队的运行管理情况，负责内部管理和协调

10.To establish the customer service policy and the internal training system

建立客户服务政策和内部培训体系

11.To solve the significant compliant and claim issues; to guarantee the service quality and the satisfaction of the custome

解决重要的投诉和索赔问题；保证服务质量和客户满意度

12.Other tasks assigned by the superio

上级布置的其他任务

Qualification 任职资格:

1.At least 5 yea working experience, among which at least 3 yea are at the similar position

至少5年以上经验，3年以上同岗位工作经验

2.Capacity of undetanding the mechanic design drawings; be familiar with the technical data of the products

看懂机械设计图纸；熟悉产品的技术数据

3.Be good at office software

计算机操作熟练

4.With excellent communication express both in Chinese and English,master abundant tralating theory and skills

具备优秀的中英文沟通能力，掌握丰富的翻译理论和翻译技巧

5.Be proficient with ERP relevant system.

精通ERP相关系统

6.Experience in leading a team and have a certain leadehip capacity

有带领团队的经验，有一定的领导能力

7.Strong communication, coordination and organization skills

有很好的沟通能力，协调能力和组织能力

8.Have strong trouble shooting capacity and perfect professional ethics;Be hard working and have good team spirit

有很强的解决问题能力，优秀的职业素养和个人素养，工作积极进取，具有团队合作精神

9.Pleasant and outgoing peonality, can work under pressure

乐于助人，性格良好，能承受压力

10.Strong skills in analysis, planning, innovation, negotiation and so on

和很好的分析、规划、创新和谈判等能力

11.To be adapted for the business trip requirements for work

能根据工作需要，适应出差要求

12.Mechanical background is preferred

机械背景优先