Summary: This position will be respoible for the efficient and effective collectio processes of DNAF's retail portfolio, euring that there is strict adherence to all Chinese legal & regulatory requirements, as well as euring that all of DNAF's interests, policies & procedures are always followed in accordance to company guidelines and that the Company's interests are never compromised.
Job Respoibilities
-Eure all delinquent contracts are followed in an effective and efficient manner, by focusing on delinquency control, portfolio management, and collection productivity, while maintaining customer satisfaction.
-Administer and maintain all collectio processes in accordance with all Chinese legal & regulatory requirements, as well as adhering to DNAF's corporate standards & policies.
-Process data in the CMS system in accurate and efficient manner to eure the job quality and data integrity.
-Conduct overdue telephone collection as directed by collection supervisor
- Field visit for overdue account custome-Conduct overdue telephone collection as directed by collection supervisor for custome
- Assistant to make collection report and improve the regulation
-Build good and professional customer service attitude and maintain the good customer relatiohip
Job Requirements
-At least 1-2 yea collectio experience preferably within finance company, retail bank or guarantee companies.
- Having experience in litigation priority
- Having experience in home collection
- Strong problem solving ability
- Analytically minded with good planning skills
- Good summarizing ability
概况：
主要负责东风日产汽车金融公司的零售贷款的催收，在遵守中国的法律法规的前提下，按照东风日产的政策和业务操作程序执行，保障东风日产公司的利益，确保催收业务的有效性，
岗位职责：
-确保所有拖欠合同，其次通过对拖欠控制，收集信息的有效性来维护客户的满意度。
-管理和维护所有的催收过程中，要根据中国的法律法规和监管要求，并坚持东风日产的企业标准和政策。
-在CMS系统中保证过程数据的准确和有效，确保工作质量和数据的完整性
-根据催收主管的指派，对逾期客户进行电话催收。
-通过实地访问，对逾期付款人未付款项进行追讨。
-协助进行催收相关流程以及工作手册的开发
-协助部门进行催收业务的报表，规章制度的改善。
-树立良好的专业化客户服务意识，保持良好的客户关系。
要求：
至少一到两年的催收经验。有财务公司，零售银行，担保公司工作经验者优先
有上门催收经验。
有诉讼经验优先
拥有较强解决问题的能力
优秀的计划习惯，并可以细致的分析
良好的总结能力
工作地点上海浦东