Job Title: Customer Service Representative Department: Customer ServiceReport to: Customer Service Manager

【Respoibilities】Central contact peon within Customer Service for all operational affai Monitoring of cost and revenue on single sales documents, if necessary Process customer complaints Prepare and support performance dialog with customer based on customer specific reporting principles Ket-User function for projects, processes and interfaces; guide and introduce new colleagues Maintenance of contractual performance Internal coordination with different departments' colleagues Build up the good relatiohip with custome Design and implement Customer specific processes Special tasks, support project work

【Qualificatio】 Major in Business English, Logistic, Technical, Business Administration are preferred Work experience: above 2 yeaEnglish level: CET-6 or TEM4 or equivalent Undetanding of economics ,aviation background