At Albemarle, we’ve built a thriving international business by envisioning a limitless future and putting innovation to work to improve people’s lives. That’s our culture. That’s our commitment. And when you join our team, it’s an opportunity you share with talented men and women around the globe. Anyone can give you a job. At Albemarle, we believe you deserve more. Something big enough to build a future. Big enough to change the world.

Job Description

ESSENTIAL DUTIES AND RESPOIBILITIES

Leadehip

Leads the Customer Service Team located in the region respoible for order fulfillment and related processes.

Defines the team’s strategy and objectives taken into account the GBU’s and OTC strategy and objectives

Respoible for maintaining strong and sustainable collaboration with the GBU’sBuild and manage employee capacity, support their professional development, review and assess performance, and enable employees to optimize their contribution to the department.

As a leader of a customer service team, this individual will need to have strong influential management skills to achieve objectives within the function and across other functional and business reporting lines.

Respoible for driving a culture of continuous improvement and to incorporate process improvement methodologies to achieve maximum operational efficiency.

Determines synergy potentials for order fulfillment processesDirect reports: approximately 6-8

Functional

Works mainly with his/her OTC Customer Service team, other OTC teams , Businessales, Corporate Logistics, Site Logistics,Primary point of contact respoible for tactical matte, such as operational activities, customer prioritization towards GBU’s

Maintai regular performance reviews with team membe based on the predefined objectives and performance agreementsUndetand external customer requirements, process capabilities, and competitor capabilities

Efficiently uses resources and change management tools to achieve seamless operatio.

Eures process requirements are compliant with Audit, SOX and other regulatio.

Develop, recommend and manage Order to Cash policies and procedures

Ability to apply and coach othe in appropriate problem solving techniques in correcting non-conforming processes by leading the root cause analysis, developing effective countermeasures and applying statistical techniques in confirmation and verificationMonitor the status of quality systems and client satisfaction, providing periodic reports and status updates on the overall performance to senior management.Define and develop key performance indicato (KPIs) to track and measure overall performance in collaboration with GBU’s and for the own department

This job profile is intended to describe the general nature of the work performed by employees in this job. It is not an exhaustive list of all respoibilities.

EDUCATIOQUALIFICATIO

Bachelor’s or Master’s degree in logistics, business/ economics area or related field.

Supply Chain or Logistics experience is a plus.

Additional KoreaJapanese language skill is a plus.

ADDITIONAL, SKILLS, CAPABILITIES, AND EXPERIENCE

Candidates must have the following experience or working knowledge:

Strong Leadehip and change management experience

Strong business acumen to effectively manage/reduce costs and drive productivity

Strong Customer Focus to meet the expectatio and requirements of internal and external custometrategic thinker, addresses partner and customer needsExcellent written and verbal communication skills to be able to deal with different Management levels

Excellent change-management skillsExcellent team builder and talent developer

Ability to participate in cross-functional, team-oriented environmentAbility to interact with multiple levels of leadehip internally and externally

Ability to present ideas and information in a clear, concise, and organized manner.Liste to othe to respond effectively to ideas and questio.

Acquisition and integration experience a plus

Familiar with quality systems preferred, including but not limited to management respoibility, resource management, analysis and improvement processes

Expert User of Microsoft Office tools

TRAVEL REQUIREMENTS

Limited requirement on travel. <10days per year.