岗位职责：

- 按照总分公司保全、投诉、续期、回访相关业务制度及流程，完成对客服柜面日常业务的处理；

According to the regulatio and procedures of CS, claims, renewal, calling-back, complete the procession of client service business at counter

- 负责解答销售人员和客户提出的常见问题，受理客户各种形式的投诉并做到及时处理；

in charge of awering the common questio raised by salesmen and clients; deal with all kinds of claims timely

- 按照公司相关规定对保全业务档案、投诉档案及业务联系函等进行整理、归档；

Sorting out and filing the CS business files, claims files and business contact files according to the related regulatio

- 保持与总部保全中心的密切联系，按时制作并上报总公司和分公司规定的各类业务报表；

keep in close touch with CS center of general headquarter, make and submit all kinds of claims reports required by parent and branch companies timely

- 负责对保全单证的管控和调配；

control and adjust the policy document

- 参与内外勤员工有关客服、续期、回访管理内容的相关培训；

Take part in the training of employees working iide and outside the offices related with client service, renewal and calling-back

- 积极协助部门内其他岗位的工作；

Help with work of other employees in the department

- 负责培训和管理续期、回访外包人员，指导外包人员日常续期、回访管理工作；

In charge of training and management of outsource stuff of renewal and calling-back; direct the daily renewal and calling-back of outsource stuff

- 完成分公司体系主管及部门经理交办的其他工作。

finish other work assigned by director of branch company and department manager

任职要求：

大学本科（含）以上学历；

Bachelor's degree or above

两年以上寿险公司客服保全工作经验；

2+ yea' experience in CS in life iurance enterprise

熟练使用各种办公软件。

be familiar with office software

具备良好的服务心态、服务意识及服务技巧；

Good attitude and skills toward services

较强的协调沟通能力，善于思考并解决问题，具有团队精神；

Good communication and coordination; good at thinking and solving problems; teamwork