Overall Role Purpose：

To meet the needs of station business development and indirectly push to improve both service and trait time performance whilst managing costs, provide services and indemnification to station Operatio under Area Operatio Manager’s guidance

Key activities：

?Provide dispatch messages, training coues and other business support services to station Operatio

?Develop, communicate and eure implementation of Country Operatio Support Plan in line with the Country Operatio objectives and improvement projects

?Fully work with the functional owne (e.g. Ground Ops, Gateway, Service Centre, Sales, etc) to identify performance gaps and operatio support related needs, and initiate appropriate improvement respoe to address the issues

?Coordinate, direct and provide expertise support to Operatio Support team work, including dispatch, training, and fleet management, etc., to monitor and analyze the key performance indicato of operatio

?Balance the relatiohip between development plan of station Operatio and cost of operatio, and submit management improvement proposals to Area Operatio Manager

?Develop, recommend and participate in the process of determining performance standards and targets for all service key indicato

?Provide input to the development of the Station Operatio Plan based on country requirements

?Take charge of 3rd party operatio supporting team, train and direct 3rd party to enhance service ability and improve their service quality (e.g. Domestic svc, over-weight shipments DL/PU etc.)

?Direct and manage support team to deal with all complex public events and closely collaborate with authorities of government (e.g. Police, Fire bridge. etc.) to eure smooth development of daily operatio

Skills / Qualificatio：

?Experience in implementing change

?5 yea experience in a service related role, preferably in the Air Express Industry

?2-3 yea experience in operation superviso team leader role (preferable)

?BachelorDegree (or equivalent)

?Presentation and Communication (English) skills

?Facilitation and training skills

?Project management skills

?Software skills (Word, Excel, PowerPoint, etc)