职位描述：
工作职责&能力要求：
2~4年IT helpdesk经验，擅长电脑硬件和操作系统、办公软件的故障解决，有账号权限和网络管理经验优先考虑。英语口语熟练，能适应外企工作环境。不倒班，周末双休。
?2-4 yea of experience in Oite support
?Knowledge and experience on windows 7 OS
?Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
?Manage IMAC and desk side support services.
?Manage hard and soft break fix services for laptops and desktops.
?Provide standard and approved hardware and software (operating systems and standard office applicatio) support and maintenance on Desktop (Field Use) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
?Support, Manage, Optimize and Maintain the configuration and itallation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
?Experience with Service management tool – ex – Service now
?Should have good expertise on EUC tools, remote support tools, MS office and outlook.
?Preferable to have a good undetanding of Lync, VPN, and mobile device support.
?Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
?Eure that each Desktop Device is italled with the appropriate Desktop image.
?Manage Desktop Devices (hardware and software) incidents through to resolution.
?Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
?Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
?Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
?Good to have – knowledge in AD and smart hands and feet support.
?Good to have – knowledge and experience of supporting MAC devices and tablets
联系方式：王小姐
Email：
电话：0411-3970 7291