·Assist in developing and perfecting collection policies and procedures.

·Set up collection plan on delinquent account (including telephone collection and on-site collection), and take the leading role in implementing, so as to achieve the performance target of the collection team.

·Manage collection team, establish appropriate team structure, and appraise collection performance on a regular basis.

·Complete collection related analysis report on a regular basis.

·Closely contact related department, to eure collection work in compliance with related law and government regulation

·Provide customer service, including but not limited to handling customer iurance issue, early termination request, and customer complaints, etc.

·Organize and deliver internal training, to improve team quality

·Complete other tasks assigned by the superior

Job Requirements

·A degree holder in Finance, Legal or related discipline.

·More five yea collectio experience preferably within finance company, retail bank or

guarantee companies.

·Having experience in litigation priority

·Having experience in home collection

·Strong problem solving ability

·Analytically minded with good planning skills

·Good summarizing ability

·Two or more yea of supervisory/management experience

主要工作职责Main Job Respoibilities：

·协助制定并负责完善公司催收政策和流程

·制定逾期账款催收计划（包括电话催收和上门催收），并主导执行，确保达到团队业绩目

标；

·管理催收团队，建立团队框架，定期考核催收回收率

·定期完成逾期账款相关分析报告

·负责跨部门沟通与协作，确保催收工作符合相关法律和政府规定

·提供贷后相关客户服务，包括但不限于处理客户保险事宜、提前还款事宜、客户投诉等相

关事宜

·组织提供内部培训，提高团队业务素质

·上司安排的其他工作任务

岗位要求：

·法律或财经相关专业大学毕业

·5年以上的催收经验。有财务公司，零售银行，担保公司工作经验者优先

·有上门催收经验

·有诉讼经验优先

·拥有较强解决问题的能力

·优秀的计划习惯，并可以细致的分析

·良好的总结能力

·2年以上的监督/管理经验

工作地点上海浦东