Job Respoibilities：

· Following up post-lending business applicatio of individual custome, e.g., bank account authorization, early termination, contract restructuring, iurance claim and contract settlement;

· Awering the 400 customer service hotline and handling client complaints;

· Preparing periodic reports to management and local authorities before deadlines and assist in preparing data, statistics and other information for ad hoc projects as requested from time to time;

· Following up custome to provide necessary documentatio and making sure they are fully complied with the Company’s standard;

· Executing the loan commitment and loan in the system;

· Maintaining and updating the information in the system;

Job Requirements：

· Univeity undergraduate with a major in Finance related field preferred;

· General knowledge in Credit, Trade Service and Customer Account;

· Good see of customer service with good presentation skills;

· Strong interpeonal skill & communication skills and can work under pressure;

· Fluent in English and Mandarin (both written and spoken);

· Strong computer literacy.

职位：客户服务专员

工作概要：该职位需要负责零售金融部门所涉及的贷款操作及贷款管理。

工作职责：

· 处理贷后客户的各类业务申请，如银行授权、提前还款、展期、理赔、结清等；

· 接听全国400贷后服务热线，受理客户投诉；

· 在规定时间内完成管理层及当地监管部门要求的定期报告，并且协助报告中数据和其他所需信息的准备工作；

· 为客户提供所需的资料，确保所提供资料符合公司合规要求；

· 执行系统中的贷款操作和贷款承诺；

· 维护更新公司系统中的相关信息。

职位要求：

· 大学本科学历，金融相关专业优先；

· 有对信贷，贸易服务及客户专案方面的基本知识；

· 良好地客户服务意识和表达（演讲）能力；

· 优秀的人际交往能力和沟通能力，能适应在压力下工作；

· 中英文熟练（包括口语能力和写作能力）；有较强的计算机及计算机软件知识和技能。