Job description 职位描述：

—Through the network, telephone and other tools to develop new custome, including helping the customer to choose suitable products, mail samples and guide the customer purchase order, etc.;

—通过网络、电话等工具开发新客户，包括帮助客户选择合适的产品、邮寄样品及引导客户购买下单等；

—Respoible for customer's online order processing;

—负责客户的网络订单处理；

—Through the network, telephone and other tools to maintain old custome, including after-sales coulting, processing, pays a return visit, demand survey and assist custome to renew the contract, etc.;

—通过网络、电话等工具维护老客户，包括售后咨询、问题处理、回访、需求调查及协助老客户续签合同等；

—Respoible for managing the company's customer network reception tools, such as QQ, baidu business bridge, automobil Jennie, etc;

—负责管理公司客户的网络接待工具，如QQ，百度商桥、慧聪发发等；

—Finish other temporary work assigned by the leadehip of the task.

—完成领导交办的其它临时性工作任务。

Post requirements 岗位要求：

—Marketing, chemistry or related professional college degree or above;

—市场营销、化学等相关专业大专及以上学历；

—Trained in marketing, product knowledge, etc;

—受过市场营销、产品知识等方面的培训；

—And 1 year relevant working experience in electrical guest clothing;

—1年及以上电商客服相关工作经验；

—Willing to listen to guest comments and complaints, and properly solve problems independently;

—愿意倾听客人的意见和抱怨，能够独立、妥善解决问题；

—Have positive work attitude and teamwork spirit;

—具有积极的工作态度及团队合作精神；

—Good oral communication ability, strong affinity of language, familiar with electronic business, familiar with the coumer shopping psychology, can iight into coumer demand, has the active service cociousness, to properly handle the after-sales;

—好的口头表达能力，语言亲和力强、熟悉电子商务，熟悉消费者购物心理，能洞察消费者需求，具有主动服务意识，妥善处理售后；

Work place:Nanjing