-To take all incoming calls from custome, facilitate, coordinate or give direct respoes as required.

-Provide quotation and awer the questio from oveeas regarding to existing customer

-Track shipment

-Organize independent/ 3rd party surveys for damaged/ pilfered shipments on behalf of custome their appointed agents if any as requested, or our operatio team

-Check GSU/Navigator system to eure that all the mandatory milestones are updated within the set timeframe

-monitor and eure GSU/Navigator system in FAMS is timely completed and entered by OP

-Create simplified/ local work itructio for both CS and operatio to follow based on SOP by Account Owne

-Respond to ad-hoc rate requests direct from custome

-Take custome feedbacks/ complaints, documenting the same in the record and escalating to the CS Manager for advice and resolution

-Maintain issue logs for accounts handled and euring all issues are attended and responded to timely with proper documented evidence

-Attend relevant customer meetings as required of the business, with the presence of the CS Manager, Sales or Account Manage

-Provide feedbacks or intelligence with relevance to the accounts handled, with customer retention in mind.

-Supervise a team of customer service specialists, who will be respoible for a group of accounts

-Other duties as assigned

Requirement

-At least 2 year ocean operation experience in freight forwarding industry

-Mandarin and English language proficiency

-Good interpeonal skills, able to communicate well with both internal and external parties