Primary Duties and Respoibilities

-To take all incoming calls from custome, facilitate, coordinate or give direct respoes as required.

Provide quotation and awer the questio from oveeas regarding to existing customer

-Track shipment

-Organize independent/ 3rd party surveys for damaged/ pilfered shipments on behalf of custome their appointed agents if any as requested, or our operatio team

-Check GSU/Navigator system to eure that all the mandatory milestones are updated within the set timeframe

monitor and eure GSU/Navigator system in FAMS is timely completed and entered by OP

-Create simplified/ local work itructio for both CS and operatio to follow based on SOP by Account Owne

-Respond to ad-hoc rate requests direct from custome

-Take custome feedbacks/ complaints, documenting the same in the record and escalating to the CS Manager for advice and resolution

-Maintain issue logs for accounts handled and euring all issues are attended and responded to timely with proper documented evidence

-Attend relevant customer meetings as required of the business, with the presence of the CS Manager, Sales or Account Manage

-Provide feedbacks or intelligence with relevance to the accounts handled, with customer retention in mind.

-Other duties as assigned

Requirements

Communication - expresses ideas clearly and succinctly both verbally and in writing. Willingly participates, liste and seeks advice of othe.

Problem Solving – assist with problem identification and solution generation. Identifies and responds to changing needs of the customer.

Attention to detail- ability to work independently while following established company policy and procedures.

Analytical – examines and interprets a wide variety of data/information and makes recommendatio and decisio.

Self Management - manage time effectively while placing appropriate emphasis on excellence and speed of respoe in work performance.

Results Orientation – demotrates a clear undetanding of expected outcomes. Delive in a timely manner. Seeks assistance when necessary. Accepts respoibility for results

Client Focused- able to anticipate and identify custome’ needs and expectatio and what cotitutes positive customer satisfaction; and effectively meet those needs to eure quality customer service.

Adaptability – reacts and adjusts positively to various work situatio and a flexible approach to resolving challenges.

Diveity Orientation- treats each peon in the department as an individual with individual needs and issues, and values differences among team membe.

Prepaid shpt handling experience- have experience of handling prepaid shpt from sales and skills of dealing with local custome.