Practice R-Way Service; set an example to be followed.

实践R-Way服务， 以身作则。

To eure that front desk operation is working in a professional manner at all times.

确保前台的工作保持专业性。

Will perform front desk clerk and cashier respoibilities and duties when needed.

如有需要兼顾前台文员及收银员的工作。

To train Front Desk Clerks on a daily basis, on-the-job during 15 minutes training. Assist the Front Office Manager in all areas to eure a correct and smooth operating department.

每天为前台文员培训， 15分钟在岗培训。协助前厅部经理顺利完成各项工作。

Respoible for the efficient and professional operation of the Front Desk, creating a productive and positive atmosphere, including relatiohip with other departments.

确保前台的运作专业有效，创造一个高效率，积极的氛围，并和其他部门保持良好的关系。

Eure smooth check-in and check-out of all guests during peak hou, through properly handling guest accounts and with efficient service provided to all guests.

高峰时期在前台帮助顺利完成客人的入住及离店手续，认真处理客人账户以提供便捷的服务。

Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.

在规定内为客人解决一切问题满足他们的需要。

Report to work on time with proper uniform, including nametag. Peonal appearance must comply with the standard of the hotel.

报告工作的时候着工服佩戴名牌。 个人仪表必须符合酒店要求。

Be highly familiar and adhere to all policies, problem seeker and standards.

熟悉并遵守 所有酒店规章制度和标准。并能发现问题。

Acts empowered and have a though knowledge of TQM tools and guidelines-also empower all associates to provide an outstanding service by using their empowerment guidelines.

对时间控制管理体系有良好的认识，培训员工利用此体系提供良好的服务。

Eure that work area is always clean, neat and organized.

确保工作区域整洁有序。

Be prepared to work the night shift when needed.

如果有必要，须上夜班。

Check the information board, daily event sheet and update on daily operatio.

察看信息板，每日活动表并及时更新工作安排。

Have knowledge about sales strategy, packages, promotio, including hotel rooms, type of room’s amenities, services of hotel, etc.

对销售战略，包价，促销及客房， 房间配套用品、服务等有很好的了解。

Be able to work according to budget, keep cotant eye on staffing level and control costs as much as you can.

根据预算工作，注意员工增减以最大限度的控制成本。

Check opening house count and establish rate to be quoted during the day with the Reservatio Manager and the Front Office Manager.

和前厅部经理及预定部经理共同审查门市价。

Report any unusual occurrences immediately to the Front Office Manager.

向前厅部经理报告一切异常情况。

At all times strive to represent Marriott in the most professional, courteous manner.

在任何时候都要呈现出万豪谦恭有礼的专业风范。

Management reserves the right to change or amend this job description at its sole discretion.

管理层有权独立修改此工作描述。

Meet an in-depth undetanding of each level of Marriott Reward Program, Marriott Miles & affiliate Airline partne. Eure all associates are trained regularly in benefits for each program.

对万豪各层次的奖励计划，航空公司合作伙伴有很深刻地认识。确保员工定期得到相应的培训。

Eure that every qualified guest that checks-in to the hotel is enrolled in the Marriott Rewards program, and if the guest is already a member to take his membehip number. All the associates to be trained on this and practice followed meticulously.

确保所有符合条件的客人在登记入住的时候加入万豪奖励计划，如果此客人已经是会员要记录下会员号码。所有员工都要有此相关培训并按此实施。

Be respoible for iuring that all the guest comments are passed on to the centralized Guest Respoe area and are updated in all necessary Guest History databases.

确保客人意见及时传达到对客服务部门并及时更新客人记录。

Attend training sessio and meeting as required.

如有必要须出席培训会议。

Conduct the daily 15 minute training session on various task breakdow service sequence/ LSOP of their respective sub-areas in Front Office. This is to be practiced on all the 365/366 days in a year.

每日15分钟培训会议，对分支部门分配任务及讲解本地操作标准。

Maintain safety by adhering to sagest polices, being respoible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floo. Eure proper safety itructio are given before operating any equipment.

坚持使用干练的警员来保证安全性，负责及时报告突发事件。支持所有保安系统。在湿滑地面上行走要小心。 在操作设备前一定要有适宜的安全培训。

Have knowledge about guest rooms, locatio, amenities, features and all other services offered by the hotel such as Food and Beverage outlets, Banquet facilities, Fitness Club and be able to awer to all such guest related queries.

对客房、位置 、 客房用品以及其他餐饮、宴会、健康中心等方面的服务设施，了解并能解决客人的相关问题。

Use guest name whenever possible.

近可能的称呼客人的名字。

Eure all guests experiencing a problem receive an appropriate respoe, any promised compeatio is delivered and all guests receive appropriate follow up in a timely and professional manner by using the LEARN process.

确保所有客人的问题都得到合理的解决，一切允诺的赔偿都能得到履行并且通过运用LEARN程序，所有的客人都能得到专业及时地回访。

任职要求：

Should have a minimum of 3 yea managerial experience

需要具备3年经验。

Should be well veed Front Office and related departmental operatio.

精通前厅部及相关部门的运转。

Flair for management required.

有管理才能。

Good command of written and spoken Mandarin.

普通话书写、会话流利。

Good command of written and spoken English.

英文书写、会话流利。

Must be a graduate/diploma holder from a recognized hotel school.

持有被认可的酒店管理学院的毕业证书。