Job description

EBSCOhost databases and discovery technologies are the most-used, premium online information resources for te of thousands of ititutio worldwide, representing millio of end-use. EBSCO Discovery Service? (EDS) creates a unified, customized index of an ititution’s information resources, and an easy, yet powerful mea of accessing all of that content from a single search box. The ability to create these custom solutio is achieved by harvesting metadata from both internal (library) and external (database vendo) sources, and creating a pre-indexed service of unprecedented size, speed, and customization.

The Discovery Service Engineer (DSE or a.k.a. Sales Engineer) is the primary technical resource for the field sales force. The DSE is respoible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate.

The DSE must be able to articulate technology and product positioning to both business and technical use. Must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relatiohips throughout the sales cycle.

The DSE is respoible for development and delivery of product demotratio. Respoible for representing the product to custome and at field events such as conferences, focus groups, etc. Able to respond to functional and technical elements of RFIs/RFPs. Able to convey customer requirements to Product Management teams. Able to travel throughout sales territory.

Ideal candidate must be self-motivated with a proven track record in a software, information, library sales support role and knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written respoes to emails and RFIs/RFPs. Organized and analytical, able to eliminate sales obstacles through creative and adaptive technical approaches.

Primary Respoibilities:

?Regional authoritative expert on technology aspects of platform functionality, markets, trends

?Strive to be an EDS feature expert. Use the product(s) frequently and thoroughly. Gain continual knowledge progression of the technology platform by participating in frequent internal technology trainings and product strategy sessio.

?Act as the EDS technology champion for your region. Stay abreast of industry and technology trends. Conduct market research and competitive intelligence.

?Flow of feature enhancement requests from the field into Product Management and the SDLC process.

?Pre-sales customer presentatio and meetings, and RFIs/RFPs

?Present EDS technology solutio as well as new releases and future features.

?Conduct sales presentatio, focus groups, and other coultative customer requirements gathering exercises via frequent web-based and on-site sessio.

?RFI/RFP support.

?Support the trial process and initial post-sales support/nurturing?Perform administration and configuration of customer interface profiles, and training when appropriate.

?Library web site integration which may include Widget development (small snippets of HTML and JavaScript code), or use of the EBSCO API within custom web applicatio (e.g. PHP).

?Troubleshoot customer specific issues (e.g. ILS integratio).

?Assist the Customer Satisfaction team on key accounts.

?Relatiohips

?Establish strong relatiohips with regional Sales and customer support teams, as well as existing and prospective custome.

?Custome’ tech gurus at key accounts.

?Manage relatiohips with key regional technology partne and vendo, when necessary.

?Create and manage Sales support tools

?Build demos: EDS profiles, library web site integration samples, localized API app samples (e.g. PHP), widgets (e.g. HTML/JavaScript mini pages), etc.

?Create PowerPoint presentatio to convey technology concepts.

?Author and assist with documentation to support the regional pre-sales process

?Assist Customer Satisfactiouccess and Marketing with product marketing deliverables and authoring content for FAQs, Help, customer communicatio, and white pape.

?Provide regular updates to Discovery Service Engineering management, keeping the flow of information and lines of communication open.

Cultural Competencies:

?Drive

?Positive Attitude

?Good Judgement

?Open Communication

?Collaboration

?Desire to Make an Impact

?Eager to Undetand

?Accountable

?Decisive

?Team Player

Requirements:

?Minimum three (3) yea of progressive experience in Coulting, Product Management, Sales or related field.

?Minimum three (3) yea of experience and excellence in presenting technology, Internet, or software application products to internal and external audiences and various levels of Management.

?Minimum two (2) yea experience with EBSCOhost products, Integrated Library Systems (ILS), Ititutional Repositories, or other closely related web applicatio and/or library technology products.

?B.S. in Computer Science, Library Science, or a related field.

?Fluency in written and spoken English and Chinese.

?Ability to travel approximately 50% within to regional and international locatio: customer sites, conferences, and focus groups.

Preferred Qualificatio:

?Proficiency in HTML and JavaScript development.

?Experience with portal software (e.g. VuFind, SharePoint) and programming with Application Programming Interfaces (API) in a web application language (e.g. PHP, Ruby, Java, C#, ASP.Net).

?Expertise in Integrated Library Systems (ILS) products and protocols (e.g. Z39.50, OpenURL, NCIP).

?Experience with ititutional repository software and standards (e.g. OAI-PMH).

?Proficiency in large data file analysis (e.g. MARC, XML) and manipulation.

?Ability to clearly and concisely communicate thoughts and ideas in peon, over the telephone, and in written correspondence to small and large groups and to different management levels and departments within organizatio.

?Experience and strong technology skills in a variety of Internet technologies, with an ability to rapidly learn and adapt to new technology.

?Ability to multi-task and work independently is critical, while maintaining team involvement and meeting deadlines and deliverables. Extremely organized, detail oriented, and accurate; with strong problem solving and analytical skills.

?Previous experience with the interface usability habits of univeities and research ititutio’ various types of use such as students, researche, faculty, and libraria.

Employee policies and benefits vary by location.

EBSCO Information Services is a company headquartered in the United States and the peonal information collected on its websites may be sent to, stored or processed in the United States, or to any other country in which EBSCO Information Services or its affiliates, subsidiaries or agents maintain facilities. While EBSCO Information Services is committed to providing your voluntarily disclosed employment application information with a reasonable level of privacy protection, you should know that the general level of protection for peonal information in the United States may not be the same as that provided in other countries. By using the EBSCO Information Services website and/or providing EBSCO Information Services with peonal identifiable information, you fully undetand and unambiguously coent to the trafer and the collection and processing of such information in the United States.