Job description and respoibility:

1. Work with local department manage and IT staff to analyze and resolve problems associated with technical issues, and recommend solutio for changing needs

2. Develop business relatiohips and integrate activities with other IT departments to eure successful implementation and support of project efforts

3. Support local community via helpdesk ticketing system and undetand when to escalate priority issues

4. Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support

5. Provide operatio support including backup, account management, workflow, log analysis, troubleshooting and service optimization

6. Perform analysis, itallation, maintenance and upgrade of Windows based clients and serve

7. Actively participate as a Global IT member and participate on Global Projects when needed

8. The Site Coordinator will be respoible for following IT procedures and policies to support and maintain local IT infrastructure

9. Provide after hou on call support on a rotation schedule with other staff membe

Education and Work Experience:

1. Demotrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work but also act independently to solve problems when necessary

2. Ability to follow standard helpdesk procedures and quickly redirect problems to appropriate resources when needed

3. Capable of writing reports, business correspondence and procedure manuals; present information and respond to questio from internal and external custome using excellent communication and organization skills, relying on experience and judgment to multi-task and accomplish goal

4. Good oral and written English communication skills, strong interpeonal skills

5. Candidate must have basic ability to manage projects and undetanding of project methodology

6. Strong troubleshooting and problem solving skills, resiliency in the face of continual change, and ability to handle high demands

7. Minimum of 3 + yea’ experience supporting Information Technology infrastructure

8. Experience with Windows Operating systems at the user level, including user and application itallation

9. Basic undetanding of Windows Active Directory Services to include move, add change requests

10. Experience evaluating systems administration tools, setting up server and change control policies and procedures

11. Experience administering small-size corporate server rooms

12. Must be able to work a flexible schedule, including overtime and after hou work. Must be periodically on call for after-hou support

13. Availability to occasionally travel to other North America locatio

14. MCP, A+ and Network+ certificatio are highly desirable