JOB SUMMARY 工作总结:

To provide technical expertise, troubleshooting and support to physicia at Electrophysiology (EP) labs during trials and new lab set up. Mentor colleagues and lab staff to undetand new technology.

岗位职责：

- 临床技术支持：在心脏电生理手术操作过程中协助临床医生使用圣犹达的产品，提供临床专业知识，协助临床医生在复杂心律失常射频消融手术中完成心脏电生理三维标测与导航工作。

- 专业技术培训：在公司培训部与市场部的指导下，完成区域内对内部和外部的心脏电生理知识及相关产品的技术推广与培训。

- 临床研究咨询：协助临床医生完成或协助完成公司统一的的临床研究项目，在项目的执行过程中，提供专业咨询服务。

岗位要求：

- 热爱临床技术支持事业；

- 本科及上学历；

- 有医学/药学/生物学等专业背景（临床医学优先）；

- 良好的沟通能力；

- 良好的人际交往能力；

- 良好的团队意识；

- 良好的英文（CET-6，书写及口语）及计算机基础；

- 可适应长短期出差；

RESPOIBILITIES 职责:

?Support EP sessio at new and developing EP centres

?Support Eite advanced 3D mapping cases.

Education and Training

-Manage training of staff and custome in the most efficacious use of the latest technologies and to facilitate awareness of broader indicatio for use of SJM AF products:

-Work closely with AF Product Manage to remain abreast of most recent technological advances / developments and products.

-Collaborate with AF Educato to assess, plan and deliver educational needs of internal custome. This may include the preparation and delivery of in-house training and field certification programs. Also assist in co-ordinating annual re-certification programs.

-Plan and develop educational programs to meet the needs of external custome.

-Maintain educatiotechnical/clinical materials and disseminate to internal and external custome.

-Manage the set up, evaluate and provide feedback to the AF team on new technologies and products regarding the utility and application of these therapies.

-Review product manuals, communiqués and memorandums for technical accuracy.

-Prepare written technical/clinical memoranda on products and their issues that will be distributed to the field sales force.

-Assist team membe in their preparation for the IBHRE exam.

Support to Sales

-Develops a clear undetanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory manage to better undetand the key objectives designed to drive business growth.

-Encourage custome to use SJM products through trials, training sessio and case studies

-Assist sales team with advanced product demotratio to custome.

Technical Expertise

-Support EP sessio at EP centres

-Support Eite advanced 3D mapping cases

-Support EP sessio at EP Centres and Eite advanced 3D mapping cases including high level, accurate technical service/troubleshooting advice

-Provide market feedback on SJM product directiotrategy/materials, as well as competitor activity and products.

-Develop presentation materials to be used by AF teams for sales calls and in-services.

-Attend to / comply with customer service and other administrative requirements within the timeframe directed by your Manager

-Attend company sales meetings and customer events as required

-Some out of hou call outs at short notice may be required to fulfil your duties.

-Some intetate and possibly international travel is required to fulfil your duties.

-Eure maintenance of company property/assets.

-Handle and document customer complaints according to SJM Field Event Reporting Standard Operating Procedure

-Action any other customer complaints with relevant division

-Perform other related functio and respoibilities as directed by Manager