Notes:

1.All China based positio are subject to local terms and conditio.

2.Applicants must have the right to live and work in Mainland China. We are unable to assist applicants with visa or work permit applicatio.

3.Once employment is confirmed, the employment contract and peonnel file will be arranged through local FESCO.

Position Title: Customer Services Officer (Airport) (机场客户服务员)

-Job Level : A

-Reports to : Airport Services Supervisor

-Work Location: Xinzheng International Airport (Zhengzhou)

Job Description

-Perform daily functio to eure that the landside and aiide operation run smoothly

-Perform and monitor ramp operatio and baggage handling

-Provide excellent service to all custome in efficient and professional manner

-Assist duty supervisor to monitor overall counter situation and gate operation during daily operation

-Handle flight arrival and any tight connect case

-Well manage the flight disruption & irregularity in an effective manner

-Coordinate proactively with other carrie to eure passenge are well cared for and assisted when needed

-Conduct the pre-flight briefing and eure that handling agents deliver services and products at Dragonair’s (KA) required standard

-Monitor and prepare Handling Agent performance record

-Be familiar with MPO / oneworld customer benefits and provide a high standard of global services to custome of KA and oneworld partner airlines

-Foster excellent teamwork within KA team membe and with colleagues from Handling Agents

-Liaise and maintain good working relatio with CIQ and other parties to eure smooth operatio

-Support cargo service operatio

General Requirements

-College degree or above

-Can work independently, willing to face challenges and work under pressure.

-Detail and accuracy oriented

-Strong interpeonal communication and negotiation skills

-Good team player

-Good time management and multi-tasking ability

-Strong command of spoken and written Mandarin and English. CET-6 or above is preferred.

-Computer literacy

-Strong see of respoibility

-Excellent phone manner

-Experience in airlines’ reservation and ticketing is a plus

-Willing to work extended hou

Application Procedure

Please quote the position applied and send your application letter with FULL RESUME and recent photo and PRESENT and EXPECTED SALARY by email to the address below: by 20October, 2016.

Hong Kong Dragon Airlines Limited is an Equal Opportunities Employer. All applicatio will be treated in strict confidence and only be used for recruitment related purpose. Applicants who are not invited for interviews within 6 weeks may coider their applicatio uuccessful in this itance and all application details will be destroyed. Once employment is confirmed, employment contract and peonnel file will be arranged through Zhengzhou FESCO.