Reports to: General Manager

Key Respoibilities:

- Serves as the primary backup for the Centre Manager as well as the trainer and mentor for new CS in the centre.

- Acts as the fit point of contact for all clients and visito providing a professional and friendly service as well as delivering an exceptional fit impression.

- Serves as a primary resource in assisting clients within the center; whether showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.

- Provides the “wow” factor to our clients by taking pride in continually keeping the center “show ready” by euring the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times.

- Contributes to the overall revenue of the centre by identifying opportunities and actively upselling/cross selling Regus products and services.

- Eures that all daily service charges are captured and entered into Titan.

- Becomes an exteion of our clients’ team by delivering their mail, awering their phones, sending their packages, ordering their office supplies, preparing their meeting rooms, booking their meeting rooms, and euring that they are able to concentrate on their work, while we manage their office needs.

- Serves as a resource for clients seeking information, assistance or recommendatio; a thorough undetanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.

- Demotrates a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond.

- Provides the image and service representative of a 5-star business centre through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment.

Key Position Requirements:

- At least 1 year of prior work experience in a customer service industry

- Solid organizational skills, including the ability to prioritize and multi-task;

- Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook;

- Ability to communicate effectively and professionally;

- Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situatio;

- Ability to operate basic office equipment;

- Associate degree or equivalent.