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丰罗绝缘材料(上海)有限公司招聘Customer Service Supervisor 客服主管

  • 工作地点:上海
  • 招聘人数:1人
  • 薪资待遇:6000-7999元/月
  • 发布日期:2018-09-11
做五休二周末双休带薪年假五险一金节日福利交通补贴通讯补贴
职位描述:

Objective of function:

- Plan, co-ordinate and control the activities of the Internal sales team to maintain and enhance customer relatiohips and meet organizational and operational objectives.

- Interact with custome and internally with all service departments involved to provide and process information in respoe to inquiries, concer and requests about products and services.

Main tasks:

- deal directly with custome either by telephone, electronically or face to face

- respond promptly to customer inquiries

- handle and resolve customer complaints

- obtain and evaluate all relevant information to handle product and service inquiries

- provide pricing and delivery information

- perform customer verificatio

- set up new customer accounts and manage

- process orde, forms, applicatio and requests

- organize workflow to meet customer timeframes

- direct requests & open issues to designated resource

- keep records of customer interactio and traactio

- record details of inquiries, comments and complaints

- record details of actio taken

- prepare and distribute customer activity reports

- manage administration

- communicate and coordinate with internal departments

- follow up on customer interactio

- provide feedback on customer efficiency service process

- contribution in business projects upon request

- Supervisio Coaching of apprentices (where applicable)

Professional experience :

- Experience in Customer service / Internal sales or similar commercial position of 5 yea

- Supervisory experience of 2 yea (preference)

- proficiency in MS Office applicatio

- good knowledge in ERP systems (SAP, BPCS or othe)

- knowledge in E-Mail communication system (Lotus Notes IBM)

- knowledge of Internal sales principles and practices

- knowledge of relevant computer applicatio

- ability to type

- knowledge of administrative procedures

- product knowledge

- leadehip skills to educate, train and motivate team

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