Position Purpose

·The E-Communicatio department touches every single aspect of Starwood. This team is an early-warning system, giving Starwood daily iight on guest needs, experiences and opinio, as well as almost real-time notice of challenges and opportunities including website outages.

·The E-Communication (E-Comm) Departments at Starwood offer “distinctive” customer service to guests via e-mail, chat, social media and phone. We, the Starwood E-Communicatio Department, have the culture and the expertise to make excellence happen.

· As a team, we will anticipate the client’s needs to establish new standards of excellence in E-communicatio and customer service to create and maintain customer loyalty. We are flexible in adapting to innovative technologies and surpassing the limits of tradition to provide expert customer services for our guests and our hotels.

·Embracing the image of Starwood Hotels and Resorts, we work smarter every day to create and maintain connectio with the global community – one guest at a time.

Respoibilities:

·Process, investigate and resolve electronic communicatio received primarily by email, chat and phone generated by guests through their direct interaction with Starwood Hotel & Resorts.

·Review correspondence received to address specific issues with an applicable explanation, solution and/or compeation using a combination of systems with proper electronic communicatio format including proper business letter composition and excellent spelling and grammatical skills.

·Assist guests with the Sheraton, Westin, Luxury Collection, St. Regis, Four Points by Sheraton, W Hotels, Le Meridien, Aloft and Element websites, as well as with the Starwood Preferred Guest website by interpreting and analyzing research in order to effectively respond and resolve member concer.

·Identify any underlying problems/issues and contact various sources to solve the issues (example properties and corporate services etc.).

· Follow up as needed on all correspondences that is outsourced or forwarded to another department to eure the issue is addressed.

Requirements:

·Bachelor degree and above, with excellent written and verbal communication skill in English, CET-6/TEM-4 is required, TEM-8 will be preferred.

·At least 2 yea of relevant work experience in hotel, tourism, customer service, public relatiohip, etc.

·Well veed in Microsoft Word, Excel, internet and emails applicatio.

·Ability to work independently and exercise initiative.

·Strong aptitude for customer service and attention to details.

·Willing to take shift duty including weekend and public holidays.