Job Description:

1. End-to-end respoibility for customer project and operation.

2. Mobilize the technical operation team to resolve issues, implement change, deliver project, and design the technical solution and cost for the customer project.

3. Operation manager takes care of commercial control from project view point. Hehe achieve efficiency improvement by cost reduction (decreasing production costs with and unchanged scope of service) as well as growth (comparatively small cost increase with an increasing scope of service). Contribute to CSS revenue, gross profit and PV.

4. OPM work close to Service Delivery manager with the respective focal points respoibility for the service performance and billing of T-Systems custome.

5. Accountable for ITIL based processes. Handle ITIL based process management, including change management, incident management, and problem management and so on. Undetand OPM role and categorize it accordingly. Check OLA regularly and make sure CSS continuously provide service with high quality.

6. As technical interface, represent CSS production unit communicate outside towards to Service Delivery manager and customer.

7. Undetand Global strategy, Globalization. Dynamic Platforms/Dynamic Cloud Solutio. Standardization and automation.

Qualification, experience, skill required:

8 yea+ operation experience in the area of AIX and IBM pSeries Hardware, 5 yea+ customer management experience

Strong knowledge in AIX and IBM pSeries hardware, DS series Storage, SAN FC Switch

Undetand LDAP Technology

Familiar with Different Backup/Restore Technology and Product

Strong architectural knowledge, can design platform based on AIX technology

Discuss the OS level technical paramete with customer application team to finalize the requirements for AIX and its platform (server, storage, network)

Strong analytical knowledge, able to find root cause of the issue

Proactive, strong motivation to find issues and resolve issues

Strategic thinking, systematic, organized, strong plan and execution capability

Can drive hard and result oriented

Good at communication and influence

ITIL foundation certified

Strong Operational knowledge in managing large scale backend systems with divee technology and product

Undetand Enterprise IT Architecture

Familiar with network topology and drawing of topology