KEY ACCOUNTABILITIES

1．负责月度客户满意度评分的汇总，并定期更新展示板上客户评分信息；

Respoible for the summary on customer monthly evaluation, and update all customer evaluation information on visual board termly;

2．负责定期浏览客户网站信息，并及时汇报重要信息；

Respoible for checking information on customer’s website termly and reporting important information to relevant staff in time;

3．负责采取遏制措施，如协调顾客现场的挑拣和任何的返工；

Respoible for taking containment action, ie. coordinate on-site sorting activities and any rework activity;

4．负责跟踪并推动顾客质量问题的解决进程；

Respoible for tracing and drive on customer quality problem solving progress;

5．协调处理和返回缺陷产品；

Coordinate the disposition and return of all defective products;

6．与生产部门一起验证根本原因和制订整改计划，作为窗口充分地和顾客沟通；

Working with plant to identify root cause and generate corrective action plan, fully communicate with customer as the interface between SOFIMA & Customer;

7．组织推动CQS处理和相关过程的设置/执行，符合ALV的要求和顾客的要求；

Lead and drive on CQS handling & related process set up/ implementation, meet with ALV requirement and customer requirements;

8．早期介入新产品质量(TG3后)，验证和推动产品质量在顾客处的改进；

Early involve in new product launch quality, verify and drive on new product quality improvement at customer site;

9．组织售后索赔件和抱怨的解决方案；协调在期限内的处理和反馈；

Lead and conduct the solution for warranty parts and/or complain from after-market; Coordinate the disposition and feedback to customer on due date.

QUALIFICATIO & EXPERIENCE

1. 3年左右制造业质量、客户服务工作经验。

3 year experience in manufacturing quality, customer service