Role Description:

? Work on resolving production support issues

? Follow up all issues to closure

? Take preventive measure to prevent severity incidents

? Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.

? Develop tools for debugging and troubleshooting

? Prepare reports on application stability

? Perform root cause analysis of incidents

? Coordinate with IT Service Centre for resolution of issues

? Eure that back up and disaster recovery pla are executed

? Manage incident data in Remedy

? Participate in new projects/application reviews

Technical Skill Requirement:

? Linux, Unix, Shell Scripting

? JBOSS / TOMCAT

? JAVA/J2EE

? Web server Apache / WebSphere

? Oracle DB / DB2

Soft Skill Requirement:

? Good Communication skill

? English communication skill