Goals/Mission

To manage customer satisfactory at an utmost high level

Function & Respoibilities

-Manage warranty claim & conduct daily in-house service repair operatio on timely basis

-Support the dealer’s engineer to solve the technical issues

-Plan and deliver assigned services to custome, e.g. maintenance, itallation and training

-Perform product software and hardware update timely

-Prepare & provide service report on an accurate and timely basis

-Identify and report potential quality problems

-Provide technical support during product registration process

-Manage daily IT support and troubleshooting

-Establish and keep a safe/normative/convenient/manageable IT environment

-Other tasks assigned by manage

Qualificatio

Education

-Diploma or Bachelor degree

-Major in engineering (electronics/electro-mechanical or biomedical engineering preferred)

-CET 4 or above, can read technical document and write English without problem

Experience

-Minimum 2-3 year’s technical service experiences in medical device industry. Experience in ventilator is a plus

-Ability to work successfully under pressure and in a time cotrained environment

Capabilities

-Professional business ethics

-Skills in technical measurements of using standard tools such as multimeter, oscilloscope

-Self motivated, good communication skills, and a good team player

-Well organized, proactive, initiative, analytics, time management skills

-Good English in both speaking and writing

-Customer focus, result drivequality oriented, open minded, ability to handle multi-tasks