1.主导处理客户投诉（包括组织会议，拆解分析，调查根本原因，跟踪永久纠正措施，填写8D 报告等）；

Conduct and solve customer claims, including organizing meetings, disassembly and analysis, investigate the quality or design problem source, tracking permanent correction measures, prepare 8D report etc.

2.按照客户要求给予客户相应的支持（如拜访，协助确认相关事项，发送客户需要的文件给客户等）；

Support customer requests, including visiting, assisting and confirming potential preventive and corrective actio, then offer related documents.

3.向客户提交PPAP样品及文件；

Submit PPAP samples and documents to custome.

4.处理客户退货（安排拆解，维修等）；

Handle rejected parts from custome, including disassembly, maintenance and potential reparation.

5.主导客户评审（收集过程绩效，配合客户评审等）；

Conduct customer audits, including collecting process performance data.

6.管理下属员工并安排日常工作；

Manage and arrange the work of subordinates.

7.协助其他部门处理客户质量相关问题；

Assist other departments for customer quality related issues.

8.管理部门内部文件。

Proper internal documents file management within the department.