IMAX Corporation has an IMMEDIATE need for a Technical Services Specialist presently located in the China to support IMAX theatres in Great China region. The Technical Services Specialist provides 24/7 service, support, and upgrades to IMAX digital projection and audio equipment to eure audiences are presented with the best possible IMAX experience. Working out of his/her home and reporting to regional manager, the Technical Services Specialist travels exteively (approximately 75%) sometimes on very short notice domestically and occasionally internationally. Candidates must have a passport for international travel to be coidered.

KEY RESPOIBILITIES

Perform service and preventative maintenance of IMAX digital projection and audio equipment through on-site visits and telephone support. Service work at the theatre is mainly carried out after normal business hou.

Maintain 100% uptime of all IMAX theatres through preventative and emergency servicing

Respoible for handling and maintaining multi-million dollar equipment in a critical “show must go on” environment

Reduce the number of lost shows by quickly responding, analyzing and correcting problems over the phone and proactively during site visits.

Plan and schedule service visits to IMAX theatres which may include hardware and software itallation

Provide written report to the customer at the time of the visit

Track parts exchanged and eure parts are returned from the client within the contractual obligatio of warranty

Prepare periodic reporting on theatre roster.

Dedication to concise and timely reporting of service activities and closure of the reporting cycle

Attention to detail and verification of information in the Technical Services theatre information database

Timely administrative reporting.

Train and develop IMAX projectionists/operato.

Be available for emergency service dispatches and recover systems to normal operation as quickly as possible.

Be available to travel worldwide, or to change travel pla, on very short notice.

Respond to all inbound client communicatio including alerts, emails and phone calls within set timeframes.

REQUIREMENTS

Prefer four yea (minimum two required) at a univeity, college, or technical school or significant job related experience and specialized training in engineering/electronics with a strong computer background

A broad knowledge of audio systems, electronics/mechanical, Use of specialized test equipment (including but not limited to volt/ohmmete, audio test equipment and oscilloscopes) and the ability to read and undetand electrical schematics.

Experience in electronics or computer repai. Experienced in anti-static practices when handling and italling electronic cards/boards/hard drives etc.

Knowledge of projection optics alignment is useful.

Working knowledge of AC and DC power supplies, experience with working on low voltage, single phase and 3 phase powered equipment.

Excellent interpeonal skills, resourceful, diplomatic, and customer service oriented individual.

Background in technical service support with help desk experience or PC service and support experience and/or network experience

Strong verbal and written communication skill in English in a clear and concise manner is essential; knowledge of other languages is an asset

Complex thinking and problem solving skills are required to troubleshoot equipment failures quickly and efficiently

The ability to deal with custome, on the phone or in peon, who are confused or upset, and to troubleshoot their equipment problem under stressful circumstances.

Experience with common software and hardware including but not limited to MS Office Suite, Outlook and Lotus Notes

MS Windows/XP, Networking monitoring and troubleshooting

Basic knowledge of networking and network communicatio (ie pinging devices, ip address configuration)

Working knowledge of FTP protocols and use and telnet and client software/utilities

Undetanding of Microsoft Windows registry

Ability to carry out an effective maintenance routine and order tasks while working within the confines of the customer’s scheduling needs

Ability to deal with each customer’s unique questio and give advice on operational matte

PHYSICAL REQUIREMENTS

Able to work holidays and weekends

Ability to lift a minimum of 50 lbs

Ability to work at heights

WORKING CONDITIO

Service work at the theatre is mainly carried out after normal business hou

The ability and flexibility to travel exteively (approximately 75%) domestically and occasionally internationally may be required

Be available for occasional call centre duty

Be available to travel, or to change travel pla, on very short notice