OBJECTIVES:

描述：

?To be a frontline point of contact for existing membe when arriving at the hotel, to welcome the guest, assist with inquiries and reservatio and escort membe to the restaurants

当会员光临酒店时，负责接待，协助预定，指引并陪同他们到达餐厅

?To approach non-membe in low-key manner, either directly or through referral by hotel associates, and inform about the membehip programme

低调有礼地接触酒店内的非会员客人（包括任意客人或者由酒店同事推荐的客人），并向他们项目会籍信息

?Be visibly present in the restaurants during lunch and dinner meal period and during other peak periods

于午餐及晚餐用餐时段内，或者其他高峰时段，需在餐厅值班

?Meet and exceed sales targets as agreed with the Hotel

达到甚至超越酒店所设定的销售目标

?Develop and maintain excellent working relatiohips with hotel peonnel through effective communication

通过有效沟通，与酒店各部门同事建立及保持良好的合作关系

?Develop and build a strong rapport with Membe by providing excellent service

提供优质服务以便与会员建立牢固的人际关系

KEY TASKS & DAILY ACTIVITIES:

主要任务&日常工作

?To be available front of house during all other times for the servicing of visiting existing membe

可随时拜访或协助会员与会籍相关之事宜

?To visit the F&B venues during lunch and dinner period and inform non-membe about the membehip programme

在午餐及晚餐时段于餐厅内值班以向非会员客人介绍项目会籍信息

?To collect potential leads from hotel associates, including Billfold Flye, which can be passed on to the programme

向酒店同事收集潜质客户名单，包括可以给到项目的宣传单张/小册子

?To engage with existing membe and secure follow up dining reservatio

协助会员订餐

?To assist visiting membe with all inquiries

协助解答到店会员之任何查询

?To be pro-active in generating additional revenue opportunities from membe (banquet/functio) and pass on any leads to the appropriate hotel department

积极抓住任何可以增加酒店收入的机会，如活动、宴会等，并把相关推荐转达给酒店相关部门跟进

INTEGRATED TASKS

其它任务

?Provide daily and weekly performance report

提交日报以及周报

?Regular contact with the hotel F&B departments to remain updated on the F&B calendar with a view of assisting the hotel in generating bookings

与酒店餐饮部门密切联系获取餐饮最新信息，以便于协助提高餐厅收入

?Inform membe of hotel and upcoming club events and activities

及时通知会员酒店所有的俱乐部活动和促销活动

?Hotel front line associate training

培训酒店前线员工

KNOWLEDGE AND EXPERTISE

?Thorough knowledge of the programme, including membehip package, F&B outlets, hotel facilities and operatio

熟悉项目所有信息，包括会籍知识、餐厅酒吧、酒店设施和运作。

?Full trained by Hotel and aware of all specific requirements pertaining to the hotel brand

熟悉酒店以及与酒店品牌相关的所有细致要求

?Good communication and negotiation skills, written and verbal

优秀的沟通及谈判技巧，包括口语和文书

?Excellent customer relatiohip skills

优秀的客户关系技巧

?Efficient & organized

工作高效，有条不紊

?Grooming and dress standards to follow those of the hotel – must be immaculate

衣着得体，外型好，气质佳，完全符合酒店要求

WORKING HOU

工作时间

1.Full time

全职

2.From 11am to 8pm or 9pm, 2 days off per week

早上11点到晚上8或9点，每周休息2天，

3.Rotation working arrangement of weekends and holidays is required

需要接受周末和节假日的轮值安排