Title：Assistant Manager - Infrastructure Service，IT

Grade: 4

Report to：Manager

Duties:

- Service Planning and Improvement:

- Leading the planning and operation of service, and the creation and measure of service levels;

- Leading regular operational performance review meetings with the business/internal IT partner to feedback on performance and discuss continuous improvement opportunity.

Requirements：

- Graduate with Engineering Degree and equivalent work experience required.

- Should have 7+ yea of strong experience in IT Service Delivery Management, familiar with Incident Management, Problem Management

- ITIL Foundation Certificate is a must.

- The candidate should have minimum of 3+ yea of exteive project management experience.

- Experienced in ticket trend categories analysis.

- Strong interpeonal communication and coordination skill, be able to work with multiple remote function teams.

- Good Cantonese and English communication skill.

- Working experience in multi- international company is an advantage

Work Location: Panyu, GZ