Key Respoibilities:

　　 Act as 1st and 2nd level Application Support for internal custome in primary region, secondary to other regio. Global IT Service supports use in APAC, EMEA and NOAM regio.

　　 The application support respoibility primarily includes support and monitoring of the applicatiointegratio mentioned above.

　　 Key areas are:

　　 1. Provide quality resolution of support related queries, questio, problems and issues.

　　 2. Provide quality communication on ongoing tasks with involved custome and stakeholde.

　　 3. Clear setting of expectatio with relatio to open cases and change requests.

　　 4. Provide continuous and active suggestio in puuit of changes that will improve business performance, IT infrastructure or application operatio.

　　 5. Capturing of business demands and feed these to management or to relevant development groups for development and implementation.

　　 6. Build positive working relatio with key custome and stakeholde.

　　 In all matte, respoible to comply with current policies incl. Information Security Requirements such as User Access Management, Licee Compliance etc.

　　 Custome, relatiohips, partne （internal and external） Internal relatio are primarily with the use in the Region where visibility and awareness has high priority. However it is necessary to act as a “single Point of contact” for all global use and collaborate with other teams internally in Global IT.

　　 Limited external contact is to relevant IT vendo within the Region.

　　 Requirements:

　　 1. Bachelor's degree.

　　 2. Strong application (Navision) configuration and/or 'light' development knowledge.

　　 3. Strong analytic and communication skills.

　　 4. Customer orientation.

　　 5. Fair undetanding of relational databases.

　　 6. Strong written and spoken English.