Objective of function：

- Plan, co-ordinate and control the activities of the Internal sales team to maintain and enhance customer relatiohips and meet organizational and operational objectives.

- Interact with custome and internally with all service departments involved to provide and process information in respoe to inquiries, concer and requests about products and services.

Main tasks：

- deal directly with custome either by telephone, electronically or face to face

- respond promptly to customer inquiries

- handle and resolve customer complaints

- obtain and evaluate all relevant information to handle product and service inquiries

- provide pricing and delivery information

- perform customer verificatio

- set up new customer accounts and manage

- process orde, forms, applicatio and requests

- organize workflow to meet customer timeframes

- direct requests & open issues to designated resource

- keep records of customer interactio and traactio

- record details of inquiries, comments and complaints

- record details of actio taken

- prepare and distribute customer activity reports

- manage administration

- communicate and coordinate with internal departments

- follow up on customer interactio

- provide feedback on customer efficiency service process

- contribution in business projects upon request

- Supervisio Coaching of apprentices (where applicable)

Professional experience ：

- Experience in Customer service / Internal sales or similar commercial position of 5 yea

- Supervisory experience of 2 yea (preference)

- proficiency in MS Office applicatio

- good knowledge in ERP systems (SAP, BPCS or othe)

- knowledge in E-Mail communication system (Lotus Notes IBM)

- knowledge of Internal sales principles and practices

- knowledge of relevant computer applicatio

- ability to type

- knowledge of administrative procedures

- product knowledge

- leadehip skills to educate, train and motivate team