工作职责：

1, 组建观众呼叫中心服务团队，整合呼叫中心资源

Build up a Call Center team for visitor promotion, centralize & allocate resources of Call Center

2,建立并优化呼叫中心工作制度，运作流程及实施方案

Develop and optimize work standard, operation procedure and implementation plan

3, 制订呼叫中心的人员关键业绩指标并考核

Define KPIs and assess the individual and the team performance

4, 根据项目要求制订呼叫中心工作计划并确保按计划实施

Make work plan according to progress of project team and iure all work are executed as planed

5, 负责呼叫中心人员管理，包括人员招募、培训、考核和人员留用

In charge of Call Center staff management including recruiting, training, evaluation and staffretention.

6, 确保呼叫中心与市场及项目等部门良好的协调合作

Keep cooperative and harmonious working relatiohip with Marcom and Project team

7，总经理指派的其他工作

Other tasks assigned by General Manager

任职资格：

1,大学本科以上学历，专业不限

- Univeity graduate with Bachelor degree and above;

2,三年以上呼叫中心管理经验或相关工作经验

- 3 yea' call center management experience or relevant working experience,

3，具备丰富的团队管理经验，有高度责任感和全局观

- An outstanding team leader with full management experience,respoibility;sharp overview to the target market and business field;

4，优秀的沟通技能

- Excellent interpeonal and communication skill;

5，计算机应用熟练，英语良好

- Good PC skills andgood command of English;