工作职责：

Customer EngagementRelatiohip Management

Tasks :

？ Represent ISSCREWS as a professional, respoive and committed partner to the success and continuous improvement of the contract.

？ Meets with Regional Business and Function leade to identify real estate needs, develop alternatives, and implement solutio for criticalcomplex sites.

？ Work closely with HP Sub-regionals to investigate and close out any service issues, escalating to Portfolio Director where these aren’t able to be dealt with at a site level.

？ Develop and overview of TBD Customer Survey(eP)Survey Program

o Survey Criteria

o Target Audience

o Improvement Initiatives

o Communicatio Plan

Financial Management

？ Work in collaboration with HP Sub-regionals to establish budgets, forecast expees, and track changes in conjunction with HP Sub-regionals

？ Interface with HP Inc. team on ISS on process improvements that increase quality, efficiency and customer satisfaction while decreasing operating costs.

？ Review and provide oveight to Capital Budget for Asset Replacements, recommendatio for upgrades at site level.

？ Review and execute Vendor Selection Process – Tier II supplie through:

o Approve RFP Documentation

o Review Scoring

？ Overview of Preventive Maintenance Plan – Region

o Present PM Plan & Schedule

Property Portfolio Management

？ Partner with HPI’s Real Estate team on required lease renewalsexteio, new site selection, inactive property program, Final MetroRegionalPortfolio Plan.

？ Partner with HPI & ISS Project Management team to deliver facility projects and manage medium to small projects independently.

？ Interface with local Landlords and third party service provide to coordinate the project activities.

？ Eure emergency respoe to critical infrastructure failures, and coordinate communication to site leadehip and employees.

？ Oveight to process improvements that increase quality, efficiency and customer satisfaction while decreasing costs. – Program level

Develop and implement process improvements that increase quality, efficiency and customer satisfaction while decreasing costs. - Site level

？ Oveee critical environments (Production, R&D, Labs) and change maintenance routines when required

？ Facilitates the integration of CREWS services including Real Estate Traactio, Planning, Project Management, Operatio and other HP horizontal functio and services such as IT, EH&S, Security, and Risk Management.

？ Eures that operational strategies are being managed by ISS for HP facilities to achieve infrastructure reliability and efficient building operatio for a wide range of environments (office to clean room to Manufacturing to data center).

Risk Management (AMS & APJ)

？ Assist HPI EHS with high level governance and compliance with all regulatory, legal, and HPI policy requirements.

？ Eure proper HPI Legal interface with local, State, and Country governmental agencies, and industry organizatio.

？ Eure adherence to ISS compliance standards covering Occupational Health & Safety, Quality & Environment.

？ Provide oveight and support for HP & ISS EHS Standards and that policies are implemented, as well as ISO 14001

Contribute and participate in continuousimprovement opportunities

？ Actively seek opportunities to enhance CREWSISS processes

？ Collaborate as a team with othe

任职资格：

Essential

B.A. or B.S. degree in a related field.

Master’s degree preferred in related field

Excellent Customer relatiohip skills and the ability to deal positively with difficult situatio

Exceptional written and interpeonal skills with the ability to articulate messages clearly

Strong financial acumen with the ability to forecast and

eure budgetary requirements are met

Proficient in Microsoft Office Suite.

Exceptional planning, organizing and analytical skills.

Ability to deliver results under pressure

Excellent communication skills, written and verbal

Essential

15-20 yea’ experience in Integrated Facility Management with emphasis in service delivery working in commercial real estateproperty managementfacilities management

Thorough undetanding of financial planning and management, including budget preparation and oveight, and financial analysis as related to asset life cycle management