工作职责：

1.现场解决客户桌面软硬件问题，通过电话或者远程工具客户进行技术支持。

2.与全球IT服务团队合作，维护公司全球IT服务。

3.负责办公室网络设备的安装和维护。

4.维护公司服务器，备份设备，IT周边设备的正常运行。

工作要求：

1.至少两年技术支持相关工作经验，具有独立解决问题的能力。

2.需要有较为丰富的WINDOWS相关知识，有对服务器机房管理者优先。

3.拥有良好的人际关系，沟通和聆听能力。

4.具有良好的英语口语和书面表达能力。

5.拥有ERP（Oracle）相关知识者优先，有ITIL认证者优先。

Job Description

1.Support Shanghai office IT operatio for both tech teams and non-IT departments;

2.Work with other global IT services team to implement IT best practices and enforce global IT service policy;

3.Maintain IT-Room server and network;

4.Website operation

5.Maintain cloud server and service.

Qualification

1.Minimum 2 yea of experience with troubleshooting, configuring and repairing computer hardware, printe, software, network connectivity and operating systems;

2.Strong customer service focus and interpeonal skills is a must;

3.Excellent communication skills, both written and verbal, with the ability to create rapport with user;

4.Able to work under own initiative with limited guidance being required in own area of knowledge;

5.Able to work with pee on a global scale;

6.Proficiency with Windows OS is required;

7.Experience supporting mobile devices is preferred (i.e., tablets, smart phones, soft phones, etc.) ;

8.ITIL foundation certification – Preferred;

9.ERP (Oracle) knowledge is a plus.