The customer care agent (CCA) must solve customer complaints from all around the globe.

They must awer mails and phone calls of custome and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Roles and respoibilities

-Give Support to the custome: Identify and solve customer problems using dedicated web tools

-Handle and manage web tools specially made for customer support.

-Keep a record of each case in another dedicated web tool.

-Escalate higher problems and send them to the appropriate team when needed.

-Notify Leads when a recurrent problem appea, to prevent further cases

-Be able to identify problems and create new templates for recurrent ones.

-Be informed on promotio and information on respective countries.

Requirements

- Fluent level on Japanese and English.

- Reporting skills.

- Aptitude for communication and team work

- Excellent interpeonal relatiohip.

- Be respoible and patient.