Respiibilities:

- Provide world class IT helpdesk service to global end use

- Awer service desk inbound calls when needed. The goal is to eure that all client calls are awered and resolved as quickly as possible while euring that the issue is completely resolved.

- Work as a team member to collaboratively resolve customer requests for service and technical issues with other team membe or manage.

- Develop and document solutio to improve current processes, procedures and policies.

- Work with the management team to complete all other assigned duties, tasks or projects as assigned.

- Review service requests still in the Helpdesk queue at the end of each business day. Eure that client contact is being made and that any open issue is being properly escalated. If necessary, reassign the service request to eure it is being addressed appropriately. Provide daily updates to management team on open service requests.

Requirements:

- Bachelor degree, major in Computer Science or related

- Prefer one or more of the following certificatio: Windows 7, Windows 8 or Office 365 *Microsoft certificatio preferred

- 3 yea of experience in a help desk environment

- Experience with Office products (Word, Excel, Outlook), Remote tools and Networking

- Experience with a domain environment on the desktop level

- Solid knowledge of Windows 7 and Windows 8

- Background in working with workstatio, laptops, and peripherals in a networked environment required

- Strong troubleshooting and problem resolution skills

- Experience with at least one remote access tool

- Undetanding and knowledge of common software platforms such as MS Office

- Experience with Antivirus and Antispyware tools

- Working knowledge of basic networking principles

- Fluent oral and written English